AE: Order Editing & Upsell

Name: AE: Order Editing & Upsell
Price: 39 USD
Rating: 5 (259 reviews)
Author: Account Editor

by Account Editor

View on Shopify

Let customers edit orders & addresses after checkout. Cut support tickets and cancellations.

Order editing Upsell and cross-sell

Rating: 5.0
Reviews: 259
Pricing from: $39.00/mo
Launched: Jan 2025
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 259 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About AE: Order Editing & Upsell

Self-serve order editing app for Shopify stores. Customers can edit orders after checkout, edit addresses, swap products, change variants, apply discounts, and cancel orders with smart retention rules. Draft orders for B2B, branded tax invoices, and store credit refunds. Plus returns, exchanges, and support tickets. Address edits auto-recalculate shipping, discounts, and tax. Reduce support tickets, RTO and raise AOV with post-purchase upsell, Shopify Flow automation, and 3PL integration.

Highlights

Edit order: Edit address, items, variants, quantity, shipping, swap/add products
Google address validation, auto tax, shipping & discount recalculation on edits
Cancel, return or exchange: retention, restocking fees, store credit & refunds
Post-purchase upsell & cross-sell on order status page, thank-you page & emails
Editing windows, Shopify Flow, 3PL/ERP/OMS integration, support tickets & alerts

Languages

English, French, Dutch, Spanish, Portuguese (Portugal), Italian, Swedish, German, and Japanese

Rating breakdown

259

Pricing

Starter $39.00 /mo

Limited to 0-1200 orders / month & 50 Free Address Validation then Additional Charges Apply From $0.01 To $0.03
- · Access to every feature
- · Unlimited order edits
- · Edit shipping address
- · Discount recalculation
Growth $99.00 /mo

Limited to 1201-5000 orders / month & 200 Free Address Validation then Additional Charges Apply From $0.01 To $0.03
- · Access to every feature
- · Unlimited order edits
- · Edit shipping address
- · Discount recalculation
Pro $179.00 /mo

Limited to 5001-10000 orders / month & 350 Free Address Validation then Additional Charges Apply From $0.01 To $0.03
- · Access to every feature
- · Unlimited order edits
- · Edit shipping address
- · Discount recalculation
Scale $249.00 /mo

Limited to 10001-20000 orders / month & 500 Free Address Validation then Additional Charges Apply From $0.01 To $0.03
- · Access to every feature
- · Unlimited order edits
- · Edit shipping address
- · Discount recalculation

Developer

Account Editor

Apps tracked: 5
Average rating: 5.0

Developer page on Shopify →

Competing apps

Same categories, largest first.