Affiniv Net Promoter Score NPS
by Affiniv
Measure NPS & CSAT on WhatsApp, Email and SMS. AI finds what customers love and what to fix
- Rating
- 5.0
- Reviews
- 7
- Pricing from
- $49.00/mo
- Launched
- Dec 2021
Installs and revenue are estimates from public signals: reviews, ratings, pricing and app age. How we estimate →
First seen 16 Oct 2026 · Data updated 11 hours ago
AI review summary
What merchants praise, what they complain about, the features they ask for and where a competitor could win.
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Affiniv Net Promoter Score NPS
You want to know which customers love your brand and where you need to improve. With Affiniv, you can send NPS or CSAT surveys via Email, WhatsApp, SMS after their order arrives. Beautiful, one-tap surveys that your customers respond to. AI reads every comment and groups it into themes, so you see what to fix without reading all the replies. For unhappy customers, tickets can be created automatically in Gorgias, Zendesk, etc. You can get responses on Slack and reply directly from the dashboard
Highlights
- NPS and CSAT surveys on Email, WhatsApp and SMS, sent after order delivery
- One-tap ratings with follow-up questions to learn the thought behind the rating
- AI groups text feedback into themes so you know what to fix first
- Integrations - Flow, Gorgias, Zendesk, Slack, Klaviyo, Google Sheet, and more
- Ask "How did you hear about us?" on your thank you and order status pages
Works with
Customer accounts, Shopify Flow, Google Sheets, Gorgias, Klaviyo, Slack, Zendesk
Languages
English