Bizrate Customer Feedback

Name: Bizrate Customer Feedback
Rating: 5 (14 reviews)
Author: Bizrate Insights

by Bizrate Insights

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Collect unlimited customer feedback, verified reviews, and NPS for actionable CX insights.

Analytics Survey

Rating: 5.0
Reviews: 14
Pricing from: —
Launched: Nov 2023
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 14 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Bizrate Customer Feedback

Bizrate Insights helps you improve your shopping experience from discovery through fulfillment. Collect feedback, verified reviews, NPS, and satisfaction data from real shoppers to understand why customers buy or bounce. Our VitalSigns dashboard and expert insights help you spot friction points, improve the customer experience, and turn feedback into action. And our AI-powered tools bring clarity to open-ended customer comments, making it even easier to find actionable insights.

Highlights

Full journey surveys: Why shoppers buy, what stopped them, & how they found you
Verified reviews & ratings: Collect feedback & syndicate to Google, Yahoo & Bing
NPS, CSAT & CX trends: Track satisfaction, loyalty, issues, and wins
Unlimited surveys & invitations: Gather more feedback without response caps
AI-Powered Tools: Easily spot trending issues & themes in comments & verbatims

Languages

English