Customer.guru Net Promoter NPS

Name: Customer.guru Net Promoter NPS
Price: 50 USD
Rating: 4.6 (63 reviews)
Author: Customer.guru

by Customer.guru

View on Shopify

Track segmented customer satisfaction with Net Promoter Score-based surveys

Analytics Product review Free plan

Rating: 4.6
Reviews: 63
Pricing from: $50.00/mo
Launched: Aug 2016
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 63 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Customer.guru Net Promoter NPS

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.

Highlights

Installation takes 30 seconds
Radically more survey responses thanks to smart follow-ups
Embed testimonials and reviews

Languages

English

Rating breakdown

Pricing

Free Free
- · survey up-to 5 users per month
Hobbyist $50.00 /mo
- · survey up-to 1,000 users per month
Small Business $150.00 /mo
- · survey up-to 5,000 users per month
Advanced $250.00 /mo
- · survey up-to 10,000 users per month
- · designed for Shopify PLUS

Developer

Customer.guru

Apps tracked: 1
Average rating: 4.6

Developer page on Shopify →

Competing apps

Same categories, largest first.