EcoReturns: AI powered Returns

Name: EcoReturns: AI powered Returns
Price: 29 USD
Rating: 4.9 (127 reviews)
Author: Saara Inc

by Saara Inc

View on Shopify

AI-powered returns automation app: encourage exchanges, store credits & turn refunds into revenue.

Returns and exchanges Returns and warranty - Other Free plan

Rating: 4.9
Reviews: 127
Pricing from: $29.00/mo
Launched: Aug 2021
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 127 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About EcoReturns: AI powered Returns

Tired of manual or semi-automatic returns draining profits? EcoReturns automates RMA, returns, exchanges, refunds, credits and labels, cutting TAT and RTO using AI. It has a highly configurable return portal, policies, reasons, notification & automation rules. Migrate seamlessly from Loop Returns, Aftership, Return Prime, Parcel Panel, or ReturnGo. Provide a great post-purchase experience and make customers happy. All of this with a proactive support to meet your custom needs.

Highlights

Automate Pickups, Shipping labels, refunds, credits, notifications & exchanges.
Choose inbuilt discounted shipping rates or plug in your own carriers.
Highly configurable return portal, policies, reasons, sub-reasons & automations.
Integrate with Carriers, 3PL, ERP, OMS, CRM, Dropship etc, using API & Webhooks.
AI tools for lower refunds, credits, RTO & chat for better experience & margins.

Languages

English, German, and Italian

Rating breakdown

121

Pricing

Starter Free
- · 20 returns per month included
- · Fully branded return experience
- · Unlimited return reasons & policies
- · Manual approvals
Smart Automation $29.00 /mo

100 returns per month included, $0.40 per extra return
- · Everything in Starter
- · Auto process refunds and exchanges
- · Variant exchange first flow
- · Connect 100+ integrations
Scale AI $99.00 /mo

400 returns per month included, $0.25 per additional return or exchange
- · Everything in Smart Automation
- · Save money with Refund optimizer
- · Return routing to multiple warehouses
- · Smart rules & unlimited automations
Enterprise $299.00 /mo

Custom limits and pricing available.
- · Everything in Scale AI
- · Custom Integrations
- · Custom features
- · Personalized onboarding support

Developer

Saara Inc

Apps tracked: 4
Average rating: 4.9

Developer page on Shopify →

Competing apps

Same categories, largest first.