★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
ShipCancel
by Ember Dock
ShipCancel lets customers cancel orders before they ship, checking ShipBob status in real-time.
Orders - Other
Free plan
- Rating
- 5.0
- Reviews
- 1
- Pricing from
- $7.99/mo
- Launched
- May 2026
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About ShipCancel
ShipCancel connects your Shopify store with ShipBob to give customers a safe way to cancel orders themselves. When a customer places an order, a cancel button appears on their Order Status page with a countdown timer. If they click cancel, ShipCancel checks the ShipBob shipment status in real-time. If the shipment is still within your configured rules, the app cancels the ShipBob shipment, cancels the Shopify order, issues a refund, and tags the order for your records.
Highlights
- Real-time ShipBob status checking
- Order Status page cancel button with countdown timer
- Automatic cancellation, refund, and order tagging
- Configurable cancellation rules
- Merchant dashboard with activity log
Languages
English