★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
ExchangeIt Returns & Exchange
by Stoic Labs
Save hours on returns and exchanges with a simple admin portal and optional customer self-serve.
- Rating
- 4.9
- Reviews
- 94
- Pricing from
- $4.99/mo
- Launched
- Sep 2015
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About ExchangeIt Returns & Exchange
Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns.
Highlights
- All-in-one returns: Process refunds, exchanges, restocks and customer emails
- Self-service portal: Branded return and exchange page and emails for shoppers
- Instant exchanges: Create replacement orders with automatic inventory management
- Flexible refunds: Auto-calculate amounts or offer credit to boost retention
- Full restock control: Select products, quantities, and warehouse locations
Languages
English