Exotel : Verify orders & C2C

Name: Exotel : Verify orders & C2C
Author: Exotel

by Exotel

View on Shopify

Verify your customer's number and confirm their orders. It is achieved via SMS OTP/IVR calls.

Workflow automation

Rating: —
Reviews: 0
Pricing from: —
Launched: Jul 2022
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 0 reviews · generated 1 second ago

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About Exotel : Verify orders & C2C

This App provides the following benefits: 1. Automated order verification Automate order verification without manual intervention and thus save time and effort. 2. Avoid returns and fake orders Processing only OTP verified or call verified orders can save you from returns, fake orders and unnecessary shipping costs. 3. Order Status Reports Call and SMS OTP logs along with the Order status are available within Shopify. Helps in tracking order status: confirmed, canceled or pending verification.

Highlights

OTP/IVR verification: It's done by sending OTP or IVR calls on customers number.
Reports and Logs: App provides Call, SMS, missed calls and order status reports.
Fallback: SMS is initiated if IVR call retries are over / customer number is DND

Languages

English