Synctrack Returns & Exchanges

Name: Synctrack Returns & Exchanges
Price: 19.99 USD
Rating: 4.9 (130 reviews)
Author: Synctrack

by Synctrack

View on Shopify

Manage returns with an automated returns and exchanges portal, return tracking & EU Withdrawal forms

Returns and exchanges Shipping Free plan

Rating: 4.9
Reviews: 130
Pricing from: $19.99/mo
Launched: Mar 2023
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 130 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Synctrack Returns & Exchanges

Looking for a smarter way to manage returns? With Synctrack Returns & Exchanges (RMA) by Synctrack, stop losing margin to refunds with AI Smart Exchange, while automating returns through a self-serve returns portal, return label generation, refunds, return tracking, and powerful return MCP. Integrate with 2,000+ carriers, automate return workflows & stay compliant with evolving regulations through built-in return management tools including support for EU Withdrawal Forms effective June 19, 2026.

Highlights

Self-serve return & EU Withdrawal Forms for compliance (effective June 19, 2026)
RMA: Automate return labels generation & tracking with 2000+ carrier integration
Reduce refunds with AI smart exchange or refunds by store credit, gift card, etc
Auto-sync returns status to Shopify & connect with your AI agents with MCP tools
Support Shippo, Sendcloud, FedEx, Australia Post, Shipstation, Easypost & more

Languages

English, Japanese, German, French, Spanish, Korean, Chinese (Simplified), and Vietnamese

Rating breakdown

121

Pricing

STARTER Free
- · Limited to 5 return requests/month
- · Branded return page/ portal
- · Email notifications
- · Basic refunds & exchanges
PROFESSIONAL $19.99 /mo

Only $1 for first-month subscription. Up to 60 return requests/month
- · All features in Free, plus
- · Exchange for different variant
- · Refund to store credit
- · Refund to gift card, discount code
PREMIUM $49.99 /mo

Only $1 for first-month subscription. Up to 120 return requests/month
- · All features in Professional, plus
- · AI Smart Exchange
- · Exchange for other products
- · Return shipment tracking
ENTERPRISE $149.99 /mo

Only $1 for first-month subscription. Up to 300 return requests/month.
- · All in Premium, plus:
- · Multi-store: 2+ stores
- · Integrate your preferred WMS
- · Returns API & Webhook

Developer

Synctrack

Apps tracked: 4
Average rating: 4.9

Developer page on Shopify →

Competing apps

Same categories, largest first.