★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
IssueDesk
by Fantasium Media
Log and resolve order issues like damages, returns, and anything else directly in your admin panel.
Orders - Other
Free plan
- Rating
- 5.0
- Reviews
- 1
- Pricing from
- $9.00/mo
- Launched
- May 2026
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About IssueDesk
Managing order issues through spreadsheets, sticky notes, or emails slows your team down and frustrates your customers. IssueDesk brings issue tracking directly into your Shopify admin so nothing falls through the cracks. When a problem comes in, create an issue in IssueDesk - it is automatically linked to the Shopify order. Categorize it, set a priority, assign it to a team member, and track it through to resolution. Every update is logged in a timeline so your whole team stays in sync.
Highlights
- Link issues directly to Shopify orders and select affected line items
- Dashboard showing open issues, overdue follow-ups, and urgent items
- Assign issues to team members with automatic email notifications
- Add notes with @mentions to collaborate and keep your team in the loop
- Custom categories, statuses, and fields to match your workflow
Languages
English