Otter Loyalty & Rewards

Name: Otter Loyalty & Rewards
Price: 15 USD
Rating: 4.6 (22 reviews)
Author: Okapya Software Solutions Inc.

by Okapya Software Solutions Inc.

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Turn one-time shoppers into loyal customers with points, rewards, referrals, VIP tiers & more.

Discount Loyalty and reward Free plan

Rating: 4.6
Reviews: 22
Pricing from: $15.00/mo
Launched: Jul 2021
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 22 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Otter Loyalty & Rewards

Otter Loyalty is a complete loyalty solution with points, rewards, referrals, VIP tiers, membership, and more. It’s built for merchants of all sizes to help drive repeat purchases, acquire new customers, and increase retention. Fully customizable to match your brand. Fully configurable to match your needs. Friendly support for everyone. (Formerly Super Rewards)

Highlights

+10 ways to earn (purchases, sign up, social media, product reviews, etc.)
+5 types of rewards (discounts, free product, free shipping, gift cards)
Referrals program with rewards for both
VIP program with rewards & custom perks
+10 languages (english, french, german, spanish, chinese & more)

Languages

English

Rating breakdown

Pricing

Starter Plan Free

100 orders/month included. $10 for every additional 100 orders
- · Points
- · Referrals
- · VIP tiers
- · Membership
Scaler Plan $15.00 /mo

300 orders/month included. $5 for every additional 100 orders
- · Points expiration
- · Rewards expiration
- · Points on product page
- · Nudges & reminders

Developer

Okapya Software Solutions Inc.

Apps tracked: 1
Average rating: 4.6

Developer page on Shopify →

Competing apps

Same categories, largest first.