Affiniv Post Purchase Survey

Name: Affiniv Post Purchase Survey
Price: 25 USD
Rating: 5 (7 reviews)
Author: Affiniv

by Affiniv

View on Shopify

Learn how buyers found you and what they think. Put your budget where the orders actually come from

Analytics Survey Free plan

Rating: 5.0
Reviews: 7
Pricing from: $25.00/mo
Launched: Dec 2021
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 7 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Affiniv Post Purchase Survey

Run post-purchase surveys for marketing attribution, customer demographics, NPS & CSAT. Show surveys on your Thank You and Order Status pages, where response rates are highest. Send NPS and CSAT surveys via email and WhatsApp with AI Analytics. Ready-to-use reports show sales and LTV by marketing channel and by customer segment. Ask follow-up questions to dig deeper, and let AI group open-text answers into themes. Integrate with Klaviyo, Gorgias, Zendesk, and Slack to act on insights.

Highlights

Ask "How did you hear about us?" on your thank you and order status pages
See orders and revenue grouped by the channels chosen by customers
Capture age, location and other buyer details to segment your results
Send NPS and CSAT surveys by email, SMS or WhatsApp after the order is delivered
Get deep, actionable insights from an AI-powered analytics dashboard

Languages

English

Rating breakdown

Pricing

Free Plan Free
- · Up to 100 orders
- · Survey on Thank You page and Email
- · Marketing Attribution, Demographic, NPS
- · AI-powered analytics Dashboard
Starter Plan $25.00 /mo

Includes 1,000 orders per month. Each additional 100 orders @ $2.5 a month
- · Up to 1,000 orders
- · Survey on Thank You page, Order page
- · Marketing Attribution, Demographic, NPS
- · NPS, CSAT Survey on Email, WhatsApp, SMS
Growth Plan $99.00 /mo

Includes 5,000 orders per month. Each additional 1,000 orders @ $15 a month
- · Up to 5,000 orders. Extra 1,000 @ $15/m
- · Survey on Thank You page, Order page
- · Marketing Attribution, Demographic, NPS
- · NPS, CSAT Survey on Email, WhatsApp, SMS
Advanced Plan $199.00 /mo

Includes 15,000 orders per month. Each additional 1,000 orders @ $10 a month
- · Up to 15,000 orders, Extra 1,000@ $10/mo
- · Everything in the Growth Plan, Plus ---
- · Unlimited Surveys on all channels
- · Agentic Workflows

Developer

Affiniv

Apps tracked: 1
Average rating: 5.0

Developer page on Shopify →

Competing apps

Same categories, largest first.