Review Collect by Scaly

Name: Review Collect by Scaly
Rating: 5 (22 reviews)
Author: Scaly

by Scaly

View on Shopify

Collect more reviews via WhatsApp/SMS/Email. AI responds and analyzes each feedback

Product review

Rating: 5.0
Reviews: 22
Pricing from: —
Launched: Aug 2023
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 22 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Review Collect by Scaly

Review Collect boosts your Shopify store's customer feedback via a revolutionary SMS-based approach. It simplifies collecting reviews by directly engaging customers after their purchase, significantly increasing response rates. This tool enables proactive management of negative feedback, ensuring customer satisfaction. Its multiplatform capability enhances your store's presence on platforms like Trustpilot and Google, boosting your overall rating. With an easy-to-use interface and personalized.

Highlights

Automatic review collection via WhatsApp, SMS and Email after every order
All your reviews (Google, Trustpilot, etc.) in one centralized dashboard
AI analysis of each feedback with concrete improvement recommendations
Automatic AI responses on Google and Trustpilot aligned with your brand tone
Native integration with Gorgias, Zendesk and Klaviyo for support & upsell

Languages

English and French