★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
SelfServe Order Editing Upsell
by Grumspot Ltd.
Self-service order editing to swap items, fix addresses, & add post-purchase upsells. Fewer tickets.
- Rating
- 5.0
- Reviews
- 33
- Pricing from
- $19.99/mo
- Launched
- Dec 2024
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About SelfServe Order Editing Upsell
Every "Can I swap my size?" email costs you time. Every "Can I change my address?" ticket pulls your team off real work. And customers who can't get a quick fix? They cancel the whole order. SelfServe puts order editing in customers' hands. They swap or add products, fix addresses (validated by Google Maps, no extra fee), adjust quantities, cancel orders, and apply discounts right from the order status page. Fewer tickets. Higher AOV. Live stores have added $69k+ in post-purchase upsell revenue.
Highlights
- Customers edit their own orders: swap sizes, fix addresses, adjust quantity
- Boost AOV with one-click post-purchase upsells on checkout & order status page
- Let customers apply discount codes post-purchase and recover would-be refunds
- Set edit windows, block downgrades, approve cancellations, you stay in control
- Google Maps address validation stops failed deliveries integration included
Languages
English, Serbian, Bulgarian, German, Romanian, Turkish, Greek, and French