ZigZag Returns & Exchanges

Name: ZigZag Returns & Exchanges
Price: 20 USD
Rating: 4.8 (212 reviews)
Author: ZigZag Global Ltd

by ZigZag Global Ltd

View on Shopify

Cross-border & UK domestic returns made easy! Automate and simplify your returns, exchanges, refunds

Returns and exchanges Shipping

Rating: 4.8
Reviews: 212
Pricing from: $20.00/mo
Launched: Dec 2017
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 212 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About ZigZag Returns & Exchanges

Manage your UK domestic and international returns through a branded portal, while reducing refunds with Save the Sale features. Turn returns into exchanges, higher-value Shop Now replacements, or Shop Later store credit. Incentivise swaps with bonuses and handle payments with Stripe. Access competitive rates with UPS, Evri, Yodel, DPD, and Royal Mail. Set return rules and windows, track return reasons, send customisable updates, and automate manual tasks.

Highlights

Domestic and international returns back to UK from 30+ countries internationally
Save the Sale with Shop Now and Shop Later features by ZigZag
Auto-generated UPS, Evri, Yodel, DPD and Royal Mail at competitive rates
One-click refund approval and original order updating for exchanges
Customisable notifications to keep customers informed and reduce support efforts

Languages

English

Rating breakdown

181

Pricing

Silver $20.00 /mo

For scaling retailers who need more volume and cross-border returns
- · Everything in Free plus:
- · 100 returns incl. + extras pay-as-you-go
- · International returns back to UK
- · Branded, customisable returns portal
Gold $50.00 /mo

For high-volume retailers needing automation and savings
- · Everything in Silver plus:
- · 300 returns incl. + extras pay-as-you-go
- · Automated returns and refunds
- · Configurable exchanges
Platinum $199.00 /mo

For retailers wanting to retain sales by encouraging customers to exchange for any item (US, CA, JP - coming soon!)
- · Everything in Gold plus:
- · 500 returns incl. + pay-as-you-go
- · Exchanges across variants and categories
- · Shop Now swaps on higher-value

Developer

ZigZag Global Ltd

Apps tracked: 1
Average rating: 4.8

Developer page on Shopify →

Competing apps

Same categories, largest first.