EngageBay CRM

Name: EngageBay CRM
Rating: 5 (1 reviews)
Author: EngageBay

by EngageBay

View on Shopify

One platform for all your Marketing, Sales, and Support teams

Support - Other Web push Free plan

Rating: 5.0
Reviews: 1
Pricing from: Free
Launched: Sep 2022
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 1 review · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About EngageBay CRM

EngageBay seamlessly syncs orders and products from Shopify accounts, while supporting web tracking for user web history and events. Effortlessly sync contacts, orders, and draft orders through the integration. Moreover, you can engage customers with personalized communication via emails, SMS, and targeted calls. Nurture leads through personalized email sequences, drip campaigns, and behavior-based triggers. Maintain an active social media presence with scheduled posts.

Highlights

Marketing Automation: Streamline your follow-up process.
Customer Relation: Effortlessly oversee and document all customer interactions.
Customer Support: Elevate your customer support services with our service.

Languages

English