Alhena: AI Shopping Concierge

Name: Alhena: AI Shopping Concierge
Price: 239 USD
Rating: 5 (6 reviews)
Author: Alhena AI

by Alhena AI

View on Shopify

Guide shoppers to the right products, automate support, and improve AI search visibility.

Chat Upsell and cross-sell Free plan

Rating: 5.0
Reviews: 6
Pricing from: $239.00/mo
Launched: Mar 2024
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 6 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Alhena: AI Shopping Concierge

Alhena helps brands turn product questions into confident purchases. Its AI shopping concierge guides discovery, recommends relevant products, answers pre- and post-purchase questions, and routes shoppers to your support team when needed. AI Visibility shows how products appear across AI search platforms and where to improve. Purpose-built for fashion, beauty, jewelry, and home brands. It works across chat and voice and integrates with your helpdesk. Connect your Shopify catalog to get started.

Highlights

AI Shopping Concierge: helps brands convert on site, boosts AOV in real time.
Voice AI: AI-powered voice support across phone channels and chat.
AI Support Concierge: Help brands reduce service costs post-purchase experience
AI Visibility: Helps brands get discovered in AI search engines in SKU-level.
Embedded agents trained for fashion, beauty & more verticals next to products

Languages

English

Rating breakdown

Pricing

Free Free
- · Up to 25 conversations per month
- · 500 URLs (SKUs) in knowledge base
- · Single AI Agent for many user channels
- · Great for new DTC Brands
Essentials $239.00 /mo

At $1.20 per conversation if above limit
- · At $1.2 per conversation for up to 200
- · 50,000 URLs (SKUs) in the knowledge base
- · Advanced Analytics on usage, revenue etc
- · AI-Powered Review Management & Response
Growth $599.00 /mo

At $1.20 per conversation if above limit
- · At $0.91 per conversation for up to 550
- · 50,000 URLs (SKUs) in the knowledge base
- · Advanced AI Analytics on usage, revenue
- · AI-Powered Review Management & Response
Scale $1,199.00 /mo

At $1.20 per conversation if above limit
- · At $0.83 per conversation for up to 1200
- · Ideal for Mid-sized, growing teams
- · 50,000 URLs (SKUs) in the knowledge base
- · Advanced AI Analytics on usage, revenue

Developer

Alhena AI

Apps tracked: 1
Average rating: 5.0

Developer page on Shopify →

Competing apps

Same categories, largest first.