hoop Loyalty Program & Rewards

Name: hoop Loyalty Program & Rewards
Price: 14.99 USD
Rating: 5 (3 reviews)
Author: Hoop Interactive

by Hoop Interactive

View on Shopify

Hoop Loyalty Rewards, VIP Tiers & Referrals

Loyalty and reward Free plan

Rating: 5.0
Reviews: 3
Pricing from: $14.99/mo
Launched: Aug 2026
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 3 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About hoop Loyalty Program & Rewards

Hoop helps Shopify merchants turn one-time buyers into repeat customers with a complete loyalty program. Customers earn points on purchases, referrals and milestones, then redeem them for discounts or free shipping directly at checkout. VIP tiers reward your most loyal customers automatically, while built-in fraud protection and an audit-ready points ledger keep balances accurate. Merchants get bulk CSV import, manual point controls and detailed analytics, all billed natively through Shopify.

Highlights

Award points on purchases, signup, birthdays, profiles and social follows
VIP tiers with automatic recalculation and multiplier-based point earning
Referral program with built-in fraud protection and milestone bonuses
Bulk CSV import lets you migrate existing customer points in minutes
Award points on purchases, signup, birthdays, profiles and social follows

Languages

English

Rating breakdown

Pricing

free Free
- · Up to 100 orders per month
- · Earn points on every order
- · Redeem points for discounts
- · Storefront rewards widget
basic $14.99 /mo

Up to 1,000 orders per month
- · Everything in Free
- · Signup & birthday bonuses
- · Custom widget branding
- · CSV customer & points import
Advanced $44.99 /mo

Up to 2,000 orders per month
- · Everything in Basic
- · Membership tiers
- · Automated email notifications
- · Points expiry rules
Business $99.99 /mo

Includes 3,000 monthly orders, then $0.10 per additional order. Capped at $2,000 per 30 days.
- · Everything in Advanced
- · Award points by customer email
- · VIP tiers & membership levels
- · Points expiry Plus win back emails

Developer

Hoop Interactive

Apps tracked: 1
Average rating: 5.0

Developer page on Shopify →

Competing apps

Same categories, largest first.