Mergn: Email, SMS & WhatsApp

Name: Mergn: Email, SMS & WhatsApp
Rating: 5 (22 reviews)
Author: Mergn

by Mergn

View on Shopify

Drive Incredible Retention via Email, WhatsApp, SMS, Push Notification & Popups

Email marketing SMS marketing

Rating: 5.0
Reviews: 22
Pricing from: —
Launched: Aug 2024
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 22 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Mergn: Email, SMS & WhatsApp

Mergn helps Shopify merchants boost retention and drive repeat purchases through journeys and multi-channel campaigns, engaging customers at the right moments. Its strength is active engagement, letting brands run personalized journeys across email, SMS, WhatsApp, and push notifications to build habits and encourage reorders. Mergn provides detailed analytics for journeys and campaigns, while behavioral and website insights inform campaigns, turning interactions into meaningful actions.

Highlights

Customer Segmentation: Drag‑and‑drop to group customers by behavior & purchases.
Targeted Campaigns: Launch one‑off, recurring, or behavior-driven campaigns.
Automated Journeys: Personalized flows with incentives and smart reminders.
Real-Time Analytics & Reporting: Track conversions, ROI, revenue, & performance.
Seamless custom integrations to unlock more possibilities.

Languages

English