Bird: Email, SMS, WhatsApp

Name: Bird: Email, SMS, WhatsApp
Rating: 1.5 (3 reviews)
Author: Bird

by Bird

View on Shopify

Marketing, Sales, and Payments platform for modern businesses across WhatsApp, SMS, Email, and more.

Email marketing SMS marketing Free plan

Rating: 1.5
Reviews: 3
Pricing from: Free
Launched: Aug 2023
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 3 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Bird: Email, SMS, WhatsApp

Bird CRM makes communicating with businesses as easy as talking to a friend. Send personalized marketing campaigns on preferred channels like WhatsApp, significantly increasing engagement. Coordinate outreach with Shopify activities to build a true omni-channel engagement experience. Launch intelligent chatbots in minutes to reduce the support burden on your team. Handoff to agents when necessary and communicate directly with customers from a shared inbox, no matter what channel they're using.

Highlights

Broadcast marketing - Send blasts to target audiences on popular chat channels.
Support chatbots - Answer FAQs and design custom chat flows without a developer.
Abandoned cart - Re-engage users that have left products in their cart.
Order tracking - Notify users about important order and shipping updates.
Conversational commerce - Deliver a 1st class shopping experience within chat.

Languages

English