Rivo: Loyalty Program, Rewards

Name: Rivo: Loyalty Program, Rewards
Price: 15 USD
Rating: 4.7 (1452 reviews)
Author: Rivo

by Rivo

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See why brands choose Rivo to power their loyalty, rewards & referral programs

Loyalty and reward Free plan

Rating: 4.7
Reviews: 1,452
Pricing from: $15.00/mo
Launched: Jan 2021
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 1,452 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Rivo: Loyalty Program, Rewards

Hey! Stuart here, founder of Rivo. I built this company based on the fact that other loyalty solutions were not improving their products, and their prices kept on rising. We ship product updates every week, using Shopify's latest tech built for driving loyalty & rewards in 2026. We also have a world class customer success team who focus on one thing... driving your actual retention metrics. See you inside the app - we're happy to help any time!

Highlights

A fully customizable loyalty and referrals platform, that moves your metrics.
Loyalty, Rewards & Referrals built for fast growing DTC brands.
24/7 world class live chat support
Instantly integrates with your stack. Klaviyo, Gorgias, Postscript, etc.
Need more? Unlock full customization with the Rivo Developer Toolkit

Languages

English

Rating breakdown

1,369

Pricing

100% FREE FOREVER Free
- · [COMPARE OUR FREE PLAN TO OTHERS]
- · Up to 200 monthly orders
- · Loyalty Points Program
- · Ways to earn and redeem
Essential $15.00 /mo

Up to 500 monthly orders
- · Dedicated loyalty & referral page
- · Theme extensions (Embed on product page)
- · On-site prompts
- · Advanced ways to earn
Scale $49.00 /mo

Includes 400 orders for $49/mo, then $20 per 100 more, capped at $499/mo regardless of volume.
- · Everything in Essential
- · Advanced Branding (Custom CSS + Fonts)
- · VIP Tiers
- · Points Expiry
Plus $499.00 /mo

Up to 2,500 orders per month. Over that? Tap "See all pricing options" below to get a custom quote.
- · Everything in Scale
- · Custom Integrations (eg: Klaviyo events)
- · Advanced Analytics
- · Rivo Developer Toolkit

Developer

Rivo

Apps tracked: 1
Average rating: 4.7

Developer page on Shopify →

Competing apps

Same categories, largest first.