Propel Replay, Heatmap & AI

Name: Propel Replay, Heatmap & AI
Price: 9.9 USD
Rating: 4.9 (685 reviews)
Author: Propel Commerce

by Propel Commerce

View on Shopify

Stop losing sales: AI, replays, heatmaps, surveys & checkout recording optimize conversions fast

Analytics Site optimization - Other Free plan

Rating: 4.9
Reviews: 685
Pricing from: $9.90/mo
Launched: Jun 2021
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 685 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Propel Replay, Heatmap & AI

Trusted by 7,000+ Shopify stores to recover lost sales with session recording. Propel Replay shows you where shoppers abandon cart so you can fix the friction. Record checkout sessions on Shopify Plus, understand replays with AI, use heatmaps to spot ignored buttons, and run surveys to learn why shoppers didn't buy. Running ads? Identify bots and competitors draining your budget. AI insights flag conversion drops before they hurt revenue. CRO from real customer behavior. Installs in minutes.

Highlights

Watch LIVE & recorded session replays to spot friction & cart abandonment
No time to watch replays? Ask the AI Assistant what's costing you sales
Use heatmaps to spot ignored add-to-cart buttons, distractions & broken layouts
Run on-site surveys to learn why shoppers didn't buy or abandoned checkout
Spot bots & competitor clicks draining your ad spend with IP & traffic source

Languages

English

Rating breakdown

655

Pricing

Free Sampler Free
- · 750 pageviews/mo.
- · Live & recorded session replays
- · 5 AI-powered replay summaries
- · Unlimited heatmaps, 1 survey
Basic $9.90 /mo
- · 20,000 pageviews/mo.
- · Live & recorded session replays
- · 30 AI-powered replay summaries
- · Unlimited heatmaps & surveys
Plus $19.90 /mo
- · 40,000 pageviews/mo.
- · Live & recorded session replays
- · 60 AI-powered replay summaries
- · Unlimited heatmaps & surveys
Premium $39.90 /mo

For Shopify Plus merchants, Enterprise plans with checkout recording start at $59.90/mo.
- · 80,000 pageviews/mo.
- · Live & recorded session replays
- · 150 AI-powered replay summaries
- · Unlimited heatmaps & surveys

Developer

Propel Commerce

Apps tracked: 6
Average rating: 4.9

Developer page on Shopify →

Competing apps

Same categories, largest first.