SmartBot: Leading AI Chatbot

Name: SmartBot: Leading AI Chatbot
Price: 30 USD
Rating: 4.7 (465 reviews)
Author: BestChat

by BestChat

View on Shopify

24/7 Unlimited AI Chatbot & Live Chat for Sales & Support

Chat Upsell and cross-sell Free plan

Rating: 4.7
Reviews: 465
Pricing from: $30.00/mo
Launched: Aug 2023
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 465 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About SmartBot: Leading AI Chatbot

SmartBot is more than just an AI chatbot — it’s your strategic partner in growth. We believe your success is our success. That’s why SmartBot is designed not just to automate conversations, but to deeply understand your business and help you grow with confidence. SmartBot learns from your store’s products, pages, orders, and policies to deliver 24/7 context-aware support and personalized product recommendations, helping you boost conversions, increase order value, and delight customers.

Highlights

Deep Learning AI: Understands products, policies, pages, and store knowledge.
Smarter Sales: Boost conversions with AI recommendations and support.
Custom Workflows: Set business rules and let AI follow them automatically.
Omnichannel Messaging: AI hands off to live agents via WhatsApp and email.
Product Highlighting: AI extracts selling points to aid purchase decisions.

Languages

English, French, German, Spanish, Japanese, Dutch, Portuguese (Brazil), Portuguese (Portugal), Chinese (Simplified), Chinese (Traditional), and Korean

Rating breakdown

374

Pricing

Free Free
- · 300 AI chats (lifetime)
- · 7-day Growth trial included
- · Supports up to 50 products
Starter $30.00 /mo

Essential 24/7 AI customer support for new stores.
- · Unlimited AI chats
- · Supports up to 500 products
- · Learns FAQs & Policies
- · WhatsApp live agent handoff
Growth $100.00 /mo

Boost sales and deepen engagement for expanding stores.
- · Supports up to 3,000 products
- · Learns from Blogs & Files
- · Smart AI sales follow-up
- · AI email reply & Product highlights
Pro $300.00 /mo

Advanced features and superior performance for high-volume stores.
- · Supports up to 20,000 products
- · Advanced AI chat automation
- · AI-optimized product data
- · High concurrency support

Developer

BestChat

Apps tracked: 2
Average rating: 4.7

Developer page on Shopify →

Competing apps

Same categories, largest first.