AnswerAI Chatbot & Live Chat

Name: AnswerAI Chatbot & Live Chat
Price: 49 USD
Rating: 5 (19 reviews)
Author: Answer AI

by Answer AI

View on Shopify

Grow Sales with an AI Chatbot, Live Chat, Help Desk That Works with Your Customer Support Team 24/7

Chat Helpdesk

Rating: 5.0
Reviews: 19
Pricing from: $49.00/mo
Launched: Oct 2023
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 19 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About AnswerAI Chatbot & Live Chat

AI Chat by Answer AI is a chatbot (supporting 50 languages) powered by AI that works with your team to convert visitors to customers by answering questions that help in their buyer's journey. Customers can ask about products in your inventory; Answer AI gives them product recommendations that can be immediately purchased directly from the chat. Easy to set up to match your brand, works effortlessly in minutes, & a dedicated team to ensure your success awaits you.

Highlights

AI Chatbot: Automated & trainable chatbot integrated into your product catalog
AI Powered Product Recommendations: Chat conversations that convert to sales
Self-Serve AI & Live Chat Support: Answer FAQs, & post purchase shipping updates
AI Agents: Speak in brands tone of voice to drastically reduce support tickets
Chatbot: Set working hours for live chat support agents to speak to customers

Languages

English

Rating breakdown

Pricing

Starter $49.00 /mo

$2.00 per completed conversation after first 50
- · 50 AI conversations per month
- · 24/7 AI chat widget on your store
- · Order tracking & returns answered
- · Trained on your full knowledge base
Growth $199.00 /mo

$1.00 per completed conversation after first 200
- · All Starter + 200 convos/month
- · AI product recs that upsell shoppers
- · Sentiment AI + advanced analytics
- · Full order & returns automation
Advanced $499.00 /mo

$0.50 per completed conversation after first 750
- · All Growth + 750 convos/month
- · Agentic AI resolves issues end-to-end
- · Revenue dashboard + account manager
- · Email support AI + 3 languages
Pro $1,000.00 /mo

$0.25 per completed conversation after first 1250
- · All Advanced + 1,250 convos/month
- · Elite AI model: most intelligent model
- · WhatsApp + all-language support
- · White-glove setup + bespoke tools

Developer

Answer AI

Apps tracked: 1
Average rating: 5.0

Developer page on Shopify →

Competing apps

Same categories, largest first.