★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Tidio: AI Chatbot & Live Chat
by TIDIO LLC
Your AI agent answers, acts on orders and sells. Your team steps in only when it matters.
- Rating
- 4.8
- Reviews
- 1,341
- Pricing from
- $29.00/mo
- Launched
- Jul 2014
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Tidio: AI Chatbot & Live Chat
More than live chat: a helpdesk for chat, email and social, powered by Lyro, an AI agent that supports and sells. Lyro doesn’t just answer — it acts within your rules: order status, refunds, cancellations and order edits, in Shopify or any CRM via API. On your storefront Lyro also sells: it starts conversations on product pages, compares products and adds to cart. When a human steps in, your team sees the orders and live cart, and sends products, discounts or order updates from the Tidio inbox.
Highlights
- Chat, email, Instagram & WhatsApp in one inbox — on web and the mobile app
- One AI agent that resolves support tickets and sells, not two separate tools
- Proactive AI on product pages: compares, recommends, and adds to cart
- Lyro Actions: refunds and order edits in Shopify or via API, on your rules
- Capped AI usage: Lyro pauses at your limit, so bills never surprise you
Languages
English, German, French, Italian, Portuguese (Brazil), and Spanish