bitChat AI Chatbot & Live Chat

Name: bitChat AI Chatbot & Live Chat
Price: 39 USD
Rating: 5 (12 reviews)
Author: bitbybit Studio LLC

by bitbybit Studio LLC

View on Shopify

AI sales agent that recommends products, sells & supports across Live Chat, WhatsApp & social

Chat Helpdesk Free plan

Rating: 5.0
Reviews: 12
Pricing from: $39.00/mo
Launched: May 2023
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 12 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About bitChat AI Chatbot & Live Chat

bitChat is an AI sales agent that turns customer conversations into sales. It uses your Shopify catalog and pricing to answer product questions, recommend products, and guide shoppers toward purchase. Manage Live Chat, WhatsApp, Instagram, Facebook Messenger, and TikTok in one omnichannel inbox. Customize AI responses, hand conversations to your team when needed, and automatically tag customer interactions for CRM and automation

Highlights

AI sales agent answers questions and recommends products 24/7
Live Chat, WhatsApp, Instagram, Messenger & TikTok in one inbox
AI uses your Shopify catalog, inventory & pricing for accurate answers
Seamlessly hand over AI conversations to your human support team - full context
AI Tagging captures customer intent for CRM & automation

Languages

English

Rating breakdown

Pricing

Free Free
- · 100 AI replies per month
- · 100 help tickets per month
- · Live Chat widget, WhatsApp API, IG Chat
- · AI Studio: build, test & deploy AI Agent
Starter $39.00 /mo
- · 2,500 AI replies per month
- · 1,500 help tickets per month
- · 6 agents, 20 AI tags
- · WhatsApp Flows & Catalog
Growth $99.00 /mo
- · 8,000 AI replies per month
- · 5,000 help tickets per month
- · 12 agents, 50 AI Tags
- · Advanced AI Instructions
Pro Bundle $299.00 /mo
- · 25,000 AI replies per month
- · 10,000 help tickets per month
- · 25 agents, unlimited AI tags
- · Custom AI skills & Flows

Developer

bitbybit Studio LLC

Apps tracked: 5
Average rating: 4.3

Developer page on Shopify →

Competing apps

Same categories, largest first.