Brandwise: AI Customer Service

Name: Brandwise: AI Customer Service
Price: 49 USD
Rating: 2.2 (2 reviews)
Author: Brandwise Inc.

by Brandwise Inc.

View on Shopify

Provide instant customer service with AI. Handle email, social media, & live chat in a unified inbox

Chat Helpdesk

Rating: 2.2
Reviews: 2
Pricing from: $49.00/mo
Launched: Apr 2025
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 2 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Brandwise: AI Customer Service

Brandwise is an all-in-one helpdesk built for AI. Our advanced AI automatically resolves CS tickets, hides negative comments on your social ads, and responds to social comments & DMs with accurate brand info. Access order and shipping details, process refunds, and unlock in-depth analytics for your entire team. Save hours, win more customers, and empower your team with Brandwise.

Highlights

Unified inbox: email, live chat, IG, FB, and TikTok
AI Agent: resolves tickets automatically with accurate brand & order info
AI Comment Moderation: automatically hide negative/spam comments on your ads
View order info, shipping details, & process refunds directly in your inbox
In-depth analytics for your entire organization and individual team members

Languages

English

Rating breakdown

Pricing

Start $49.00 /mo
- · 5,000 AI credits per month
- · Channels: email, live chat, social media
- · AI comment moderation
- · AI replies
Pro $99.00 /mo
- · 10,000 AI credits monthly
- · Channels: email, live chat, social media
- · AI comment moderation
- · AI replies
Scale $179.00 /mo
- · 20,000 AI credits per month
- · Channels: email, live chat, social media
- · AI comment moderation
- · AI replies
Enterprise $269.00 /mo
- · 30,000 AI credits per month
- · Channels: email, live chat, social media
- · AI comment moderation
- · AI replies

Developer

Brandwise Inc.

Apps tracked: 1
Average rating: 2.2

Developer page on Shopify →

Competing apps

Same categories, largest first.