★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Chatbase
by Chatbase.co Inc.
AI agent for your store. It answers shoppers, places orders, and hands off to your team.
- Rating
- 4.8
- Reviews
- 32
- Pricing from
- $40.00/mo
- Launched
- Jan 2026
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Chatbase
Chatbase builds an AI agent trained on your Shopify store and your documents, and keeps it in sync as your products change. Shoppers can ask questions, search products by text or photo, add items to the cart, pay with a checkout link or cash on delivery, and track orders, in chat on your store, WhatsApp, Instagram, and Messenger. Exchanges are drafted for your team to approve in the Chatbase Helpdesk, where a human agent can also take over any conversation.
Highlights
- Instant answers: Replies to shoppers in their language from your site and docs
- Product search: Finds items by text or photo and adds them to the cart in chat
- Chat checkout: Create orders on your website, WhatsApp, Instagram, and Messenger
- After the sale: Tracks orders and drafts exchanges for a human to approve first
- Human handoff: Your team takes over in the Helpdesk and sees shopper orders
Languages
English