Chatway Live Chat & AI Chatbot

Name: Chatway Live Chat & AI Chatbot
Price: 29 USD
Rating: 4.9 (281 reviews)
Author: Premio

by Premio

View on Shopify

Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.

Chat Helpdesk Free plan

Rating: 4.9
Reviews: 281
Pricing from: $29.00/mo
Launched: Sep 2023
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 281 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Chatway Live Chat & AI Chatbot

Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place

Highlights

Access Shopify cart, orders, coupons data & more through live chat support inbox
AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
Mobile apps for iOS & Android to live chat and provide customer support anywhere
Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
Canned responses saved replies & FAQ for better live chat customer support

Languages

English

Rating breakdown

271

Pricing

Free Free
- · 1 seat included
- · 30 days chat history
- · FAQs & canned responses
- · iOS and Android mobile apps
Solo $29.00 /mo
- · 1 seat included
- · Everything in Free, and
- · Unlimited chat history
- · Real-time visitors insights
Team $79.00 /mo
- · 4 seats included
- · Everything in Solo, and
- · Automations & workflows
- · Optional AI chatbot credits & agents
Plus $149.00 /mo
- · 10 seats included
- · Everything in Team, and
- · Multi-widget support
- · Multiple inboxes

Developer

Premio

Apps tracked: 4
Average rating: 4.9

Developer page on Shopify →

Competing apps

Same categories, largest first.