Convi: AI Helpdesk & Chatbot

Name: Convi: AI Helpdesk & Chatbot
Price: 49 USD
Rating: 5 (12 reviews)
Author: Convi

by Convi

View on Shopify

For Enterprise brands that have to be sure: Convi answers all topics based on store knowledge.

Chat Helpdesk Free plan

Rating: 5.0
Reviews: 12
Pricing from: $49.00/mo
Launched: Jun 2025
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 12 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Convi: AI Helpdesk & Chatbot

The question nobody answers is the one that ends the visit. Convi answers from your own catalogue, pages, policies and FAQs, with product cards the shopper adds to the cart. In chat, the AI chatbot replies in the shopper's own language. It reads live Shopify data for order questions, and emails a code before a cancel or address change. What it cannot settle goes to your team, conversation summarized. Rehearse all of it in the Playground first.

Highlights

Answer customers' questions instantly using AI trained on your store's own data.
Provide 24/7 support and resolve common questions on orders, shipping & returns.
One Assistant across chat, WhatsApp, Instagram, Messenger and email.
Let AI handle first-line support; escalate complex issues to your team's inbox.
Support your global customers by chatting in multiple languages automatically.

Languages

English, Dutch, Spanish, French, Italian, Portuguese (Portugal), Portuguese (Brazil), and German

Rating breakdown

Pricing

Free Trial Free
- · 7-day live trial, no card needed
- · Trial: Convi answers real shoppers
- · Answer based on product & store data
- · Native Shopify integration
Starter (Tier 1) $49.00 /mo
- · 100 AI resolution per month
- · Custom Instructions & Prompts
- · Proactive and Upsell Skills (+10% AOV)
- · Smart handing over conversation to human
Starter (Tier 2) $149.00 /mo
- · 300 AI resolution per month
- · Custom Instructions & Prompts
- · Proactive and Upsell Skills (+10% AOV)
- · Smart handing over conversation to human
Starter (Tier 3) $249.00 /mo
- · 500 AI resolution per month
- · Custom Instructions & Prompts
- · Proactive and Upsell Skills (+10% AOV)
- · Smart handing over conversation to human

Developer

Convi

Apps tracked: 1
Average rating: 5.0

Developer page on Shopify →

Competing apps

Same categories, largest first.