DeskMoz ‑24x7 Live Chat Agents

Name: DeskMoz ‑24x7 Live Chat Agents
Price: 199 USD
Rating: 5 (2 reviews)
Author: Activant Solutions Pvt Ltd

by Activant Solutions Pvt Ltd

View on Shopify

Managed Live Chat Agents Who Answer Your Customers' Sales & Support Questions in Real-Time 24x7!

Chat Helpdesk

Rating: 5.0
Reviews: 2
Pricing from: $199.00/mo
Launched: Apr 2019
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 2 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About DeskMoz ‑24x7 Live Chat Agents

DeskMoz deploys a team of fully custom-trained shared & dedicated Live Chat Agents on your store. We answer your customers' sales & support questions in real-time 24x7 over live chat, e-mail & social media. Our staff of 200+ highly experienced Live Chat Agents is our full-time in-house team & holds expertise in awe-inspiring e-commerce customer support. We manage your store's CMS & backend too, to handle those chats which require order tracking, modification, replacement, refund, etc.

Highlights

24x7 Fully Managed In-house Team of Professional E-Commerce Live Chat Agents
Incredible Omnichannel Customer Support on Live Chat, Email & Social Media
Chat Agents' Complete Custom Training & Deployment in Just 48-72 Hours
FRT & ART = >35 Seconds & Industry's Best CSAT, SLA, CES & NPS
Free Highly Customizable Live Chat Software & Setup

Languages

English

Rating breakdown

Pricing

PROFESSIONAL 50 $199.00 /mo

US$ 5/ Extra Chat
- · Upto 50 Chats/ Month
- · Free Live Chat Software, Setup & Customization
- · One Point Contact
- · FAQ Based Support
PREMIUM 200 $799.00 /mo

USD 4/ Extra Chat
- · Upto 200 Chats/ Month
- · Free Live Chat Software, Setup & Customization
- · One Point Contact
- · Full Custom Training
PREMIUM 500 $799.00 /mo

USD 3/ Extra Chat
- · Upto 500 Chats/ Month
- · Free Live Chat Software, Setup & Customization
- · One Point Contact
- · Full Custom Training
ENTERPRISE 6 $5,994.00 /mo

USD 999/ Extra Agent
- · 6 Dedicated Chat Agents/ Month
- · Free Live Chat Software, Setup & Customization
- · Dedicated Manager
- · Detailed Custom Training

Developer

Activant Solutions Pvt Ltd

Apps tracked: 4
Average rating: 5.0

Developer page on Shopify →

Competing apps

Same categories, largest first.