★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Gladly: AI Customer Support
by Gladly Inc
Resolve orders, returns, and questions automatically with AI support built for growing businesses.
- Rating
- 4.7
- Reviews
- 29
- Pricing from
- $250.00/mo
- Launched
- Feb 2021
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Gladly: AI Customer Support
A simple yet powerful customer support software, built for lean teams that still want access to Gladly's best-in-class AI workflows. When customers reach out via email or chat, our AI automatically resolves orders, returns, and common questions — no agent required. When customers need a human, you step in with full context on every conversation and previous order in one unified view. Stop losing shoppers to slow response times. Gladly has everything your team (and customers) need to succeed.
Highlights
- AI Resolution: AI fully resolves orders, returns, and WISMO without an agent
- AI Assist: AI gathers context and hands off to your team, reducing handle time
- Conversation History: Every email and chat in one view — no repeat explanations
- Native Email & Chat Support: Manage email and chat queries from one place
- Order Context: Automatically pulls Shopify order and shipping data into chat
Languages
English