Gupshup: WhatsApp Marketing

Name: Gupshup: WhatsApp Marketing
Rating: 5 (1 reviews)
Author: Gupshup INC

by Gupshup INC

View on Shopify

Recover carts, send order updates, and drive repeat purchases with WhatsApp marketing and automation

Abandoned cart Chat Free plan

Rating: 5.0
Reviews: 1
Pricing from: Free
Launched: Mar 2023
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 1 review · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Gupshup: WhatsApp Marketing

Your Shopify store runs 24/7. Your customer engagement should too. Gupshup connects your Shopify store natively to WhatsApp - turning every key store event into a personalized, AI-powered WhatsApp automation. Live in minutes. Gupshup is an official WhatsApp BSP and a full lifecycle engagement platform built to scale with your brand - trusted by leading D2C and e-commerce brands across markets. Powered by Conversational Intelligence, every message is personalized by real behavioral signals. And

Highlights

Recover abandoned carts: AI sends instant WhatsApp messages to recover checkouts
Order updates: Turn confirmations and shipping into two-way upsell conversation
Targeted campaigns: Use Shopify segments for personalized WhatsApp marketing
AI shopping assistant: Trained on your catalog for 24/7 discovery and checkout
Post-purchase support: AI handles returns, exchanges & tracking with escalation

Languages

English