SB: Helpdesk, Live Chat & FAQs

Name: SB: Helpdesk, Live Chat & FAQs
Price: 5.99 USD
Rating: 4.6 (319 reviews)
Author: Shark Byte, Inc

by Shark Byte, Inc

View on Shopify

All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support.

Chat Helpdesk Free plan

Rating: 4.6
Reviews: 319
Pricing from: $5.99/mo
Launched: Dec 2015
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 319 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About SB: Helpdesk, Live Chat & FAQs

HelpCenter combines a Helpdesk, Live Chat & AI FAQ Builder to simplify customer support. Create an SEO-friendly FAQ Page, Product FAQ sections, and FAQ Accordion with ChatGPT. Translate FAQs into multiple languages with our partner app, LangShop. Manage email, chat, and Messenger from a single helpdesk, while customers find answers, track orders, and contact your team through a self-service widget. Deliver reliable support to customers with multi-channel ticketing & centralized support.

Highlights

Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
25+ templates: for FAQ page, self-service widget, contact form, product tabs
Easily add product tabs, share content across multiple products with shared tabs
Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget

Languages

English

Rating breakdown

271

Pricing

Free Free

$0.25 per ticket after first 10 tickets
- · Helpdesk: 10 tickets/month
- · Limited FAQs (customizable) & templates
- · Knowledge Base: Up to 10 Articles
- · Widget with FAQs, order tracking
Basic $5.99 /mo

$0.16 per ticket after first 50 tickets
- · Helpdesk: 50 tickets/month
- · Everything in Free, plus:
- · Unlimited FAQs (integrated with OpenAI)
- · Knowledge Base: Unlimited Articles
Standard $19.99 /mo

$0.15 per ticket after first 300 tickets
- · Helpdesk: 300 tickets/month
- · Everything in Basic, plus:
- · FAQ translations (up to 5)
- · Knowledge Base: Unlimited Articles
Advanced $49.99 /mo

$0.1 per ticket after first 1000 tickets
- · Helpdesk: 1000 tickets/month
- · Everything in Standard, plus:
- · Unlimited FAQ translations
- · Knowledge Base: Unlimited Articles

Developer

Shark Byte, Inc

Apps tracked: 7
Average rating: 4.4

Developer page on Shopify →

Competing apps

Same categories, largest first.