eDesk ‑ AI, Helpdesk & Chat

Name: eDesk ‑ AI, Helpdesk & Chat
Price: 59 USD
Rating: 4.7 (32 reviews)
Author: xSellco Ltd

by xSellco Ltd

View on Shopify

eDesk - Helpdesk & Customer Support Software

Chat Helpdesk

Rating: 4.7
Reviews: 32
Pricing from: $59.00/mo
Launched: Jul 2016
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 32 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About eDesk ‑ AI, Helpdesk & Chat

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.

Highlights

All customer conversations centralized in one inbox
24/7 chatbot for common questions and purchases
AI-assisted support to boost agent productivity
Adjust Shopify orders directly within eDesk—no tab switching
Turn conversations into conversions with eDesk Pre-sales

Languages

English, French, German, Spanish, and Italian

Rating breakdown

Pricing

Starter $59.00 /mo
- · 1 online store/ marketplace
- · Centralized support workspace
- · Social messaging
- · Live Chat
Growth $199.00 /mo
- · 3 online stores/ marketplaces
- · Ticket, agent & channel performance
- · Third party collaboration
- · Advanced reporting
Professional $399.00 /mo
- · 10 online stores/ marketplaces
- · Detailed Reporting Extracts
- · Custom Roles & Permissions
- · 2FA Access

Developer

xSellco Ltd

Apps tracked: 1
Average rating: 4.7

Developer page on Shopify →

Competing apps

Same categories, largest first.