HumanTouch: Helpdesk & Chat

Name: HumanTouch: Helpdesk & Chat
Price: 39 USD
Rating: 5 (3 reviews)
Author: Human Touch Technologies Inc.

by Human Touch Technologies Inc.

View on Shopify

Customer Support Platform with Verified Human Agents & Transparent AI | Support your customers trust

Helpdesk Free plan

Rating: 5.0
Reviews: 3
Pricing from: $39.00/mo
Launched: Jun 2026
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 3 reviews · generated 1 second ago

Unlock AI review insights

Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

Unlock the bad reviews

About HumanTouch: Helpdesk & Chat

We believe Customer Support should always have a HumanTouch. Our platform brings email & live chat messages into one Shopify-native inbox. View orders, issue refunds, and manage tickets in the simplest way possible. Save even more time with our AI assistant Hewie, who can help you pull order details in real-time and auto-draft responses. Edit & verify all AI-generated messages before hitting send. Handle repetitive inquires with automations, and save time with saved replies + internal notes.

Highlights

Unified Inbox: Email, Chat & Social all in one place.
Live Chat: Respond to customers in real-time with real verified humans.
Transparent AI: verified human agents are supported by AI that learns your store
Knowledge Base: Easily publish self-serve articles to your knowledge base.
Automations & Saved Replies: Create selfserve options to decrease ticket volume.

Languages

English

Rating breakdown

Pricing

Basic Human Free
- · Human2Human connection is always free
- · Free Chat Widget for your Storefront
- · Offline messages stored in your inbox
- · Up to 50 most recent conversations
Human Enabled $39.00 /mo

0.20/Extra AI Assist
- · Up to 3 verified support agents
- · Up to 500 tickets/month
- · Unified inbox — email, chat, and social
- · Live Chat & Extended Shopify Actions
Human Empowered $99.00 /mo

0.07/Extra AI Assist
- · Up to 10 Verified Support Agents
- · Up to 2,500 tickets/month
- · 1,500 Hewie AI Assists Included
- · Advanced Routing & Automations
Human Unleashed $299.00 /mo

0.05/Extra AI Assist, 0.05c/ticket above 10,000
- · Unlimited Verified Support Agents
- · Up to 10,000 tickets/month, then 0.05c
- · Up to 5,000 Hewie AI Assists/mth
- · Dedicated Onboarding Specialist

Developer

Human Touch Technologies Inc.

Apps tracked: 1
Average rating: 5.0

Developer page on Shopify →

Competing apps

Same categories, largest first.