★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Kovax: AI Phone Support
by Kovax
Kovax is an AI phone agent that answers customer calls and handles common support questions.
- Rating
- 5.0
- Reviews
- 3
- Pricing from
- $49.99/mo
- Launched
- Sep 2025
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Kovax: AI Phone Support
Kovax is an AI phone agent that helps Shopify merchants handle customer calls without expanding their support team. It answers inbound calls 24/7, including after hours, weekends, and holidays, and resolves order status, returns, cancellations, and product and policy questions from your live catalog, so responses stay accurate. Calls that need a person are transferred to your team or captured as a message. The same agent also supports WhatsApp, SMS, and email. Setup takes minutes.
Highlights
- Answers inbound customer calls with a natural AI voice agent
- Handles order status, returns, and product questions for you
- Transfers to your team or takes a message when a human is needed
- Speaks your customers' language and can use a local phone number
- Also replies on WhatsApp, SMS, and email from one agent
Languages
Czech, Danish, German, Spanish, French, Hindi, Italian, Japanese, Dutch, Korean, Polish, Turkish, Chinese (Simplified), Swedish, Portuguese (Portugal), and English