★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Kustomer
by Kustomer
Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.
- Rating
- 5.0
- Reviews
- 24
- Pricing from
- Free
- Launched
- Apr 2020
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Kustomer
Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.
Highlights
- Full View of Customer Orders via Shopify Data Integration
- Direct Order Refunds/Cancellations from Kustomer Timeline
- Efficient Order Data Access and Search within Kustomer
- Dynamic Message Customization with Shortcuts
- Automated Updates with Chatbot Templates
Languages
English, French, German, Italian, Portuguese (Brazil), Portuguese (Portugal), Spanish, Chinese (Traditional), Chinese (Simplified), and Japanese