★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Luma
by Luma
Luma answers customer questions instantly via chat and Instagram using AI.
- Rating
- 5.0
- Reviews
- 1
- Pricing from
- $12.42/mo
- Launched
- May 2026
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Luma
Luma is an AI-powered customer service assistant that handles product questions, order tracking, and common inquiries automatically across your Shopify storefront chat widget and Instagram DMs. It understands Arabic, English, and Franco Arabic. When the bot can't answer, it escalates the conversation to your dashboard where you can reply directly. Luma saves you time by resolving routine questions without any manual effort, while keeping you in control of complex conversations.
Highlights
- AI chatbot that answers product and order questions in Arabic and English
- Automatic order tracking — customers check status without waiting for staff
- Escalates tough questions to your dashboard for human reply
- Storefront chat widget and Instagram DMs managed in one place
- Comprehensive analytics dashboards for users
Languages
English and Arabic