Mercuri SMS Marketing WhatsApp

Name: Mercuri SMS Marketing WhatsApp
Price: 29 USD
Rating: 5 (16 reviews)
Author: Mercuri CX

by Mercuri CX

View on Shopify

Grow with SMS Marketing & WhatsApp. Send campaigns, recover abandoned carts & automate alerts.

Abandoned cart SMS marketing Free plan

Rating: 5.0
Reviews: 16
Pricing from: $29.00/mo
Launched: Dec 2023
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 16 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Mercuri SMS Marketing WhatsApp

Mercuri helps businesses engage customers with SMS marketing and WhatsApp messaging. Send marketing campaigns, recover abandoned carts, and automate confirmations and reminders. Manage conversations in a shared inbox where AI agents can assist with customer responses and help handle bookings or orders.

Highlights

Recover abandoned carts and bookings automatically with SMS and WhatsApp
Send targeted SMS Marketing campaigns using Shopify customer segments
Chat with customers and answer inquiries via WhatsApp and SMS
Shared Inbox: Manage all SMS and WhatsApp conversations in one place
Send confirmations, reminders, and shipping updates automatically

Languages

English

Rating breakdown

Pricing

Free Free

Conversation-based pricing across WhatsApp & SMS, starting at $0.025 per SMS, WhatsApp & AI Response
- · SMS Alerts WhatsApp Order Notifications
- · Abandoned Cart & Bookings Recovery
- · WhatsApp Template Creation
- · Email Support
Growth $29.00 /mo

Conversation-based pricing across WhatsApp & SMS, starting at $0.025 per SMS, WhatsApp & AI Response
- · Everything in free, Plus:
- · Shared Inbox for SMS & WhatsApp
- · SMS Marketing + Shopify Segments Sync
- · Contact Lists for Marketing
Pro $99.00 /mo

Conversation-based pricing across WA & SMS, starting at $0.025 per SMS, WhatsApp & AI Response
- · Everything in Growth, Plus:
- · Custom AI Agent for Sales
- · SMS & WhatsApp API
- · Onboard & Manage Multiple Numbers

Developer

Mercuri CX

Apps tracked: 1
Average rating: 5.0

Developer page on Shopify →

Competing apps

Same categories, largest first.