Onepilot

Name: Onepilot
Author: Onepilot

by Onepilot

View on Shopify

Onepilot empowers e-merchants with a fully flexible solution to handle the customer service.

Order tracking

Rating: —
Reviews: 0
Pricing from: —
Launched: Jul 2023
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 0 reviews · generated 1 second ago

Unlock AI review insights

About Onepilot

Onepilot makes Customer Care Outsourcing simple and flexible. We provide a 100% human, instant and 24/7 answer. With this application, we will be able to retrieve the information from each order and their status from Shopify so that our customer service agents can access them directly on their ticket processing page, the Ticket Center. This will be possible for all of our clients who integrate Shopify into our platform.

Highlights

Resolving tickets from all ticketing tools at one place, the Ticket Center.
Regrouping all the back-office, payment tools, additional tools from customers.
Agents have access to knowledge bases, courses before resolving tickets.

Languages

French, English, Spanish, and German