Re:amaze AI Helpdesk & Chat

Name: Re:amaze AI Helpdesk & Chat
Price: 29 USD
Rating: 4.4 (180 reviews)
Author: Reamaze

by Reamaze

View on Shopify

Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.

Chat Helpdesk

Rating: 4.4
Reviews: 180
Pricing from: $29.00/mo
Launched: Apr 2014
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 180 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Re:amaze AI Helpdesk & Chat

Re:amaze is an AI-powered helpdesk built to support your customers and grow your business. Easily manage email, live chat, social, SMS, and calls from a single inbox. Save time with our knowledge-oriented Re:amaze AI Agent to respond to messages instantly and accurately. Use AI to write replies, suggest responses, and automate tasks so your team can move faster and stay consistent. Track conversations alongside orders, revenue, and reviews to stay organized and keep customers coming back.

Highlights

Unify email, social, SMS, voice conversations for all stores in a single inbox
Manage, modify, and create Shopify orders directly in customer support and chats
Use AI to write replies, build chatbots, summarize, and create FAQ articles
Automate common tasks and patterns with data and rules to save time
Satisfaction surveys, status pages, push notifications to keep customers engaged

Languages

English

Rating breakdown

157

Pricing

Re:amaze Basic $29.00 /mo

$29 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- · Unlimited Email Inboxes
- · Social Integrations
- · Live Chat and Chatbots (unlimited)
- · 5 AI Agent resolutions per user/mo
Re:amaze Pro $49.00 /mo

$49 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- · Basic Features +
- · Multi-Store
- · SMS and VOIP Integrations
- · Live View
Re:amaze Starter $59.00 /mo

Includes 500 responded conversations. Additional conversations available in 100-count packs for $15.
Re:amaze Plus $69.00 /mo

$69 per additional staff user. Ticket volume based options with unlimited users and annual plans available.
- · Basic + Pro +
- · Staff Reports, Roles, Shifts, Days Off
- · Departments
- · Satisfaction Surveys

Developer

Reamaze

Apps tracked: 1
Average rating: 4.4

Developer page on Shopify →

Competing apps

Same categories, largest first.