Relay: AI SMS Cart Recovery

Name: Relay: AI SMS Cart Recovery
Price: 29 USD
Rating: 5 (4 reviews)
Author: Relay

by Relay

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Relay texts customers who abandon checkout, has a real AI conversation, and brings them back to buy.

Abandoned cart

Rating: 5.0
Reviews: 4
Pricing from: $29.00/mo
Launched: May 2026
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 4 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Relay: AI SMS Cart Recovery

When a customer leaves items at checkout, Relay sends them an SMS and starts a real two-way conversation. The AI knows your products, pricing, shipping, and policies. If a customer asks "does this come in blue?" or "how fast is delivery?", it answers with real data from your store. Relay tries to close at full price first. It only offers a discount if the customer genuinely needs a nudge. No templates to configure, no flows to build. Install the app, and it starts recovering carts automatically.

Highlights

AI sales agent trained to close, not just chat. Recovers carts through SMS.
Auto-syncs products, pricing, policies, and inventory for real-time answers
Margin-protecting discounts that only trigger as a last resort, not a default
Multi-currency support that auto-detects the customer's local currency
Conversion funnel dashboard tracking every message, reply, and recovery

Languages

English

Rating breakdown

Pricing

Spark $29.00 /mo
- · 400 credits per month ($0.1 overage)
- · AI two-way conversations, zero setup
- · Recovery and revenue dashboard
- · Automatic discounts
Engage $79.00 /mo
- · 1,300 credits per month ($0.085 overage)
- · Everything in Spark, plus:
- · Up to 5 knowledge base documents
- · Product sync every 3 days
Convert $199.00 /mo
- · 3,850 credits per month ($0.075 overage)
- · Everything in Engage, plus:
- · Daily product sync
- · Up to 15 knowledge base documents
Scale $499.00 /mo
- · 11.3K credits per month ($0.065 overage)
- · Everything in Convert, plus:
- · Product sync every 6 hours
- · Up to 50 knowledge base documents

Developer

Relay

Apps tracked: 1
Average rating: 5.0

Developer page on Shopify →

Competing apps

Same categories, largest first.