Helpdesk Ai & Chat Resolvia

Name: Helpdesk Ai & Chat Resolvia
Rating: 5 (28 reviews)
Author: Resolvia Ai

by Resolvia Ai

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Automatisiere deinen Kundenservice: Resolvia beantwortet Anfragen aus E-Mail, Chat und Social Media.

Support - Other

Rating: 5.0
Reviews: 28
Pricing from: Free
Launched: Dec 2025
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 28 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Helpdesk Ai & Chat Resolvia

Kundenservice im E-Commerce besteht zum großen Teil aus denselben Fragen: Wo ist meine Bestellung, kann ich die Adresse ändern, wie schicke ich etwas zurück. Resolvia bündelt E-Mail, Chat und Social Media in einem Posteingang und beantwortet diese Anfragen automatisch, indem die KI auf die Bestell- und Produktdaten aus deinem Shop zugreift. Komplexere Fälle landen mit Kontext bei deinem Team. Du legst fest, welche Themen die KI übernimmt und wann an einen Mitarbeiter übergeben wird.

Highlights

KI beantwortet wiederkehrende Kundenanfragen automatisch
Gemeinsamer Posteingang für E-Mail, Chat und Social Media
Bestell- und Kundendaten direkt im Ticket sichtbar
Was die KI nicht löst, übernimmt dein Team mit dem gesamten Gesprächsverlauf
Analytische Auswertung bis ins kleinste Detail von Support Anfragen

Languages

German and English