★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Zendesk AI Agent By Adelante
by Adelante LTD
Done-for-you AI agent that resolves 80%+ of Zendesk tickets using live orders + policy data.
- Rating
- 5.0
- Reviews
- 6
- Pricing from
- $99.00/mo
- Launched
- Apr 2026
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Zendesk AI Agent By Adelante
Most Shopify support tickets repeat: WISMO, returns, exchanges, address changes, sizing. Generic bots guess from help-center text and create extra work. Adelante is a Done For You AI support agent that runs inside Zendesk and reads live ecommerce data (orders, shipping, products, customers) to resolve 80%+ of tickets. It takes approved actions, applies your policies and SOPs, and hands off to a human with full context when judgment is needed. We build, test, and manage it. Live in ~10 days.
Highlights
- Resolves 80%+ of tickets: WISMO, returns, exchanges, order edits
- Reads live order data, shipping, product & customer profiles in Zendesk
- Takes approved actions — edits orders, starts returns, sends labels
- Runs according to your policies and SOPs with clear chain of thought
- Hands off to a human with full context when it can't auto solve.
Languages
English