★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Savena ‑ AI Chat & Support
by Savena
AI support agent that edits, cancels and returns orders in your store, not just answers questions
- Rating
- 5.0
- Reviews
- 1
- Pricing from
- $99.00/mo
- Launched
- May 2026
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Savena ‑ AI Chat & Support
Most support AI can answer where is my order. Savena can fix it. It looks up the live order, verifies the customer with a one-time email code, then does the work: changes a shipping address before the parcel leaves, edits or removes items, cancels, opens a return, or splits a shipment so in-stock items ship now. Every change lands in Shopify itself, not on a to-do list for your team. You stay in control: each action switches on or off, and order-changing ones start off until you enable them.
Highlights
- Edits addresses, changes items, cancels and returns orders in your live store
- Handles email, chat widget, WhatsApp, and Instagram DMs in one inbox
- Verifies customers by email code before touching private order data
- Escalates refund/complaint conversations to a human
- Every action toggles on or off; order-changing actions start disabled
Languages
English