Willdesk: Live Chat&AI Chatbot

Name: Willdesk: Live Chat&AI Chatbot
Price: 16.9 USD
Rating: 4.8 (386 reviews)
Author: Channelwill

by Channelwill

View on Shopify

AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot

Chat Helpdesk Free plan

Rating: 4.8
Reviews: 386
Pricing from: $16.90/mo
Launched: Feb 2021
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 386 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Willdesk: Live Chat&AI Chatbot

Willdesk by Channelwill powers e-commerce support with AI automation (GPT-4): Order tracking, returns, cancellations, address updates via smart AI agent. Unifies email, livechat & social (Instagram/Messenger/WhatsApp) in a ticketing system. Smart Workflow Builder: Auto-cart recovery, product recommendations, ticket routing & instant FAQ responses. Deeply integrated with Shopify and ParcelPanel/TrackingMore /Dropshipman/Loloyal: streamline customer service. Branding: Custom HelpCenter,FAQ pages.

Highlights

Branded Self-service widget,with Trackingmore API default, no extra tracking app
AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
Manage the inbox tickets from multiple social media, Chat, Email in a help desk
Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
Multi-store integration with support for customization of Fonts, FAQs, and Style

Languages

English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Finnish, Korean, Swedish, Czech, Norwegian, and Thai

Rating breakdown

365

Pricing

Free Free
- · Unlimited agent
- · 1 store
- · 20 conversations
- · Live Chat, Contact form, Order tracking
Basic $16.90 /mo

Overage is charged per unit: $12/100 conversations, $4/100 tracked orders, and $20/100 AI conversation.
- · 3 store
- · 100 conversations
- · Automation bot
- · Custom FAQ domain
Pro $89.90 /mo

Overage is charged per unit: $10/100 conversations, $4/100 tracked orders, and $200/1000 AI conversation.
- · Multiple stores
- · 1000 conversations
- · 1000 limited free order tracking quota
- · Custom plan & more

Developer

Channelwill

Apps tracked: 1
Average rating: 4.8

Developer page on Shopify →

Competing apps

Same categories, largest first.