Sinch Engage: SMS, MMS and RCS

Name: Sinch Engage: SMS, MMS and RCS
Rating: 4.7 (11 reviews)
Author: Sinch

by Sinch

View on Shopify

Turn browsers into buyers with SMS marketing automation, abandoned cart recovery, and 2-way texting

Abandoned cart SMS marketing Free plan

Rating: 4.7
Reviews: 11
Pricing from: Free
Launched: Nov 2019
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 11 reviews · generated 1 second ago

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Worst recent reviews

1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

★★★★★

The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.

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About Sinch Engage: SMS, MMS and RCS

Sinch Engage (formerly MessageMedia) helps Shopify merchants drive sales with SMS marketing and abandoned cart recovery. Send personalized campaigns, automate cart reminders, and manage 1:1 customer conversations directly from Shopify. Build automated workflows using Shopify Flow, capture subscribers with compliant opt-in tools, and track performance with clear revenue and ROI reporting across campaigns and automations. Install in minutes, connect your data, and start sending reliably at scale.

Highlights

Run SMS, MMS, and RCS marketing campaigns to promote offers and drive more sales
Recover abandoned carts with automated, personalized SMS reminders that convert
Manage 2-way customer texting for sales, support, & post-purchase conversations
Automate SMS workflows using Shopify Flow triggers across key store events
Track revenue and ROI with reporting across campaigns, carts, and automations

Languages

English