TideReply

Name: TideReply
Price: 39 USD
Author: Evorbi MB

by Evorbi MB

View on Shopify

AI support chat trained on your store. It answers questions and order status, with human takeover.

Chat Helpdesk

Rating: —
Reviews: 0
Pricing from: $39.00/mo
Launched: Jul 2026
Est. installs: Unlock
Est. lifetime revenue: Unlock

First seen 18 Sep 2026 · Data updated 1 week ago

AI review summary

Mostly positive

Merchants are broadly positive about the app and single out fast onboarding and responsive support. The main frustrations concern pricing tiers and occasional sync delays, and recent reviews suggest sentiment is stable.

What merchants praise

Responsive support
Many merchants mention quick, helpful replies.
Easy setup
Several got started within minutes.

Common complaints

Pricing tiers
Several feel key features sit behind the higher plans.
Sync delays
A few report data taking hours to update.

Feature requests

Bulk editing
A few want to change many items at once.

Competitor opportunities

Transparent pricing
A rival with simpler plans could win merchants who feel nickel-and-dimed.

Based on 0 reviews · generated 1 second ago

Unlock AI review insights

About TideReply

TideReply adds an AI support chat to your storefront, trained on your products, pages, policies, and FAQ. Customers get instant answers in their own language. Shoppers can ask about their own order and see fulfillment and tracking status after their order number and email are verified. When AI is not enough, the conversation hands off to you for live chat, and email support is included. Setup is one click via a theme app extension, and your catalog stays in sync automatically.

Highlights

AI chat answers customer questions from your products, pages, and policies
Customers can check their order status and tracking inside the chat
Take over any conversation live when a customer needs a human
Replies in the customer's language automatically
Set up in one click from the theme editor, no coding needed

Languages

English