★★★★★
The app stopped syncing after the last update and support took a week to reply. We lost orders during the outage and had to switch to a competitor.
Wati: WA Cart Recovery & AI
by WATI: WhatsApp Team Inbox
Recover abandoned carts on WA — then AI agents, a shared inbox, and carousel campaigns take over
- Rating
- 3.7
- Reviews
- 124
- Pricing from
- $69.00/mo
- Launched
- Sep 2020
First seen 18 Sep 2026 · Data updated 1 week ago
Worst recent reviews
1- and 2-star reviews reveal what this app gets wrong: the gaps a competitor could fill.
About Wati: WA Cart Recovery & AI
A cart left at checkout, a question about sizing, an order that needs chasing, these are conversations, not notifications. Wati gives them somewhere to happen. Send a carousel of products a shopper browsed, and when they write back, AI Agents answer on its own. Anything harder routes to your team in a shared inbox. Order updates and your catalog live in the same thread — and the thread follows your customer across WhatsApp, Instagram, Facebook, TikTok, RCS, SMS, and calls.
Highlights
- Capture leads from Click-to-WhatsApp ads: ad source tagged automatically
- Sync Shopify segments or build your own: campaigns update as customers change
- Combine chatbots, automation rules, and AI agents in one flow builder
- See abandoned cart and campaign results in a Shopify-specific dashboard
- Unify Shopify orders, browsing, and chat into one live customer profile
Languages
English, Spanish, Portuguese (Brazil), Portuguese (Portugal), German, Chinese (Simplified), Chinese (Traditional), Arabic, and Hindi